Privacy Commitment
ScentSails is dedicated to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, purchase our e-liquids, or contact our team.
1. Information Collection
We collect personal details when you voluntarily provide them – such as when you place an order, create an account, or contact support. This may include:
- Name, email address, shipping and billing address
- Phone number and payment information (processed securely)
- Details related to your purchases and preferences
We may also collect technical data such as browser type, IP address, device information, and site usage patterns to optimize our services.
2. How We Use Your Data
The information we collect is used to:
- Process and ship your e-liquid orders
- Provide customer service and transaction support
- Send order updates and service communications
- Customize your browsing and product experience
- Comply with applicable laws and regulatory requirements
You will only receive promotional emails if you have opted in. You may unsubscribe at any time.
3. Cookie Usage
We use cookies to support basic functionality, remember your preferences, and collect anonymous analytics. You can disable cookies in your browser, though some features of our site may not work as intended without them.
4. Data Protection & Storage
All personal data is stored securely using industry-standard encryption and access controls. We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Sharing Information
ScentSails does not sell or rent your personal information. We only share it with trusted third parties for essential services such as payment processing, order fulfillment, and email delivery. These providers are required to treat your data confidentially and securely.
6. Your Rights and Choices
You may access, update, or request deletion of your personal information by contacting our team. If you've created an account, you can log in to manage your data directly. To withdraw consent for non-essential data processing or marketing, please use the unsubscribe link or reach out to us.
7. Third-Party Links
Our website may link to external websites. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies separately.
8. Policy Updates
We may update this Privacy Policy to reflect changes to our practices or for legal compliance. All updates will be posted here, with significant changes highlighted for at least 30 days.
9. Contacting ScentSails
Have questions about your privacy or our policies? We'd love to hear from you.
ScentSails Customer Privacy
Email: [email protected]